IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

John Wiley & Sons
Skills you'll gain: Performance Measurement, Sales Strategy, Sales, Sales Enablement, Sales Management, Sales Process, Generative AI Agents, Digital Transformation, AI Product Strategy, Key Performance Indicators (KPIs), Customer experience strategy (CX), AI Enablement, Customer Insights, Sales Support, Value Propositions
Intermediate · Course · 1 - 3 Months

Skills you'll gain: User Story, Cloud Deployment, CI/CD, Open Web Application Security Project (OWASP), Continuous Integration, Istio, Application Deployment, Test Driven Development (TDD), Kubernetes, Gherkin (Scripting Language), Jenkins, Agile Software Development, Scrum (Software Development), Code Coverage, OpenShift, DevOps, Secure Coding, Grafana, System Monitoring, Agile Methodology
Build toward a degree
Intermediate · Professional Certificate · 3 - 6 Months

Berklee
Skills you'll gain: Music Theory, File Management, Music, Music Performance, Musical Composition, Instrumental Music, Performing Arts, Self-Awareness, Verbal Communication Skills, Automation, Media Production, digital literacy, Editing, Software Installation, Creativity
Beginner · Specialization · 3 - 6 Months

DeepLearning.AI
Skills you'll gain: Transfer Learning, Machine Learning, Applied Machine Learning, Data Ethics, Decision Tree Learning, Model Evaluation, Tensorflow, Artificial Intelligence, Supervised Learning, Deep Learning, Classification Algorithms, Random Forest Algorithm, Artificial Neural Networks, Logistic Regression, Performance Tuning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: IT Automation, Systems Administration, Software Configuration Management, Operating System Administration, Package and Software Management
Beginner · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: Branding, Brand Awareness, Brand Strategy, Brand Management, Personal Attributes, digital literacy, Social Media, Personally Identifiable Information, Self-Awareness, Social Media Strategy
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Retention, Active Listening, Customer Service, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Customer Support, Verbal Communication Skills, Emotional Intelligence, Professionalism
Mixed · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Customer Analysis, Data-Driven Decision-Making, Descriptive Analytics, Marketing Analytics, Predictive Analytics, Customer Insights, Business Analytics, Analytics, Consumer Behaviour, Data Collection, Process Optimization, Regression Analysis, Market Research
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Information Architecture, Web Content Accessibility Guidelines, User Feedback, Scalability, Organizational Skills, Systems Thinking, Content Management, Content Strategy, Collaborative Software, Decision Making, Information Management, Prioritization
Intermediate · Course · 1 - 4 Weeks

Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Sales Support, Dashboard, Sales, Sales Development, Closing (Sales), Lead Generation, Request For Quotation (RFQ), Customer Relationship Management, Product Knowledge, B2B Sales, Customer Relationship Management (CRM) Software, Campaign Management, Data Visualization
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Process Analysis, Business Process, Business Analysis, Workflow Management, Process Management, Process Flow Diagrams, Business Process Modeling, Stakeholder Management, Stakeholder Analysis, Computer Literacy
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: AI Product Strategy, User Story, Usability Testing, New Product Development, Product Management, Product Lifecycle Management, Product Development, Innovation, Agile Software Development, Scrum (Software Development), Product Roadmaps, Agile Methodology, Kanban Principles, Responsible AI, Generative AI, Backlogs, ChatGPT, Test Planning, Registration, Leadership
Beginner · Professional Certificate · 3 - 6 Months