Skills you'll gain: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Process Analysis, Process Improvement

Skills you'll gain: ChatGPT, Microsoft Excel, Excel Formulas, Web Scraping, Data Synthesis, Data Cleansing, Text Mining, Data Manipulation, AI Enablement, Data Analysis Software, Unstructured Data, Prompt Engineering, Business Analytics, Data Management

Skills you'll gain: Goal Setting, Personal Development, Self-Awareness, Positivity, Self-Motivation, Mindfulness, Optimism, Cognitive flexibility, Resilience, Psychology

Skills you'll gain: Workflow Management, Data Entry, Organizational Skills, Process Management, Operational Efficiency, AI Product Strategy, Project Management Software, Data Management

Skills you'll gain: Microsoft Copilot, Microsoft Office, Microsoft Teams, Email Automation, Excel Formulas, Pivot Tables And Charts, Data Analysis Software, File Management, Business Communication

Skills you'll gain: Service Recovery, B2B Sales, Account Management, Account Strategy, Negotiation, Customer experience strategy (CX), Loyalty Programs, Customer Insights, Sales, Customer Relationship Management (CRM) Software, Customer Retention, Emotional Intelligence, Sales Strategy, Customer experience improvement, Relationship Management, Customer Service, Customer Success Management, Selling Techniques, Value Propositions, Stakeholder Management

Skills you'll gain: Agentic Workflows, AI Workflows, AI Enablement, Innovation, Risk Analysis

Skills you'll gain: Marketing Psychology, Selling Techniques, Consumer Behaviour, Marketing, Negotiation, Product Marketing, Advertising, Marketing Materials, Customer Insights, Target Audience, Research

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Responsible AI, IBM Cloud, AI Workflows, No-Code Development, Machine Learning Software, Natural Language Processing, Machine Learning, Artificial Intelligence, Self Service Technologies, Application Deployment, Real Time Data, Artificial Intelligence and Machine Learning (AI/ML), Robotics, Business Logic, Deep Learning, Data Science

Skills you'll gain: Intercultural Competence, Active Listening, Cultural Sensitivity, Cultural Diversity, Workplace inclusivity, Diversity and Inclusion, Empathy, Hospitality, Guest Relations, Emotional Intelligence, Communication, Conflict Management, Digital Communications

Skills you'll gain: Sales Process, B2B Sales, Sales Pipelines, Customer Relationship Management (CRM) Software, Lead Generation, Sales Management, Sales Strategy, HubSpot CRM, Customer Relationship Management, Data Quality, Data Cleansing, Data-Driven Decision-Making, AI Enablement, Data Maintenance, Forecasting

Skills you'll gain: Fraud detection, Internal Controls, Anomaly Detection, Financial Auditing, Cybersecurity, Investigation, Analytics, Big Data, Accounting, Compliance Reporting, Data Analysis Software, Ethical Standards And Conduct