Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Prompt Engineering, ChatGPT, Microsoft Copilot, Email Automation, OpenAI, Deepseek, Education Software and Technology, Artificial Intelligence, Generative AI, AI Workflows, Excel Macros, Productivity, Excel Formulas

Skills you'll gain: 3D Assets, 3D Modeling, Computer Graphic Techniques, Storytelling, Graphical Tools

Skills you'll gain: Cloud Solutions, Cloud Hosting, Cloud Deployment, Public Cloud, Cloud Computing Architecture, Cloud Management, Cloud Storage, Cost Management, Risk Management

Skills you'll gain: Package and Software Management, Software Installation, Programming Principles, Integrated Development Environments, Command-Line Interface

Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Design Thinking, Public Administration, Organizational Strategy, Public Policies, Case Studies, Business Strategies, Strategic Thinking, Organizational Leadership, Technology Strategies

Skills you'll gain: Credit Risk, Loans, Environmental Social And Corporate Governance (ESG), Bank Regulations, Risk Management, Derivatives, Financial Analysis, Risk Analysis, Financial Statement Analysis, Investment Management, Financial Market, Portfolio Management, Financial Modeling, Compliance Management, Business Valuation, Economics, Business Modeling, Structural Analysis

Skills you'll gain: Innovation, AI Enablement, Artificial Intelligence, Initiative and Leadership, Business Transformation, Product Improvement, Digital Transformation, Governance, Technology Strategies, Market Opportunities, Product Lifecycle Management, Product Management, Stakeholder Engagement, Product Roadmaps, Public Policies, Automation, Policy Analysis, Market Analysis, Persona (User Experience), Market Research

Skills you'll gain: Canva (Software), Graphics Software, Graphic Design, Photo Editing, Graphic and Visual Design, Content Creation, Content Marketing

Skills you'll gain: C# (Programming Language), Artificial Intelligence, Microsoft Visual Studio, Algorithms, Game Design, Video Game Development

Skills you'll gain: Resource Allocation, Resource Planning, Scheduling, Project Schedules, Project Management Software, Project Management, Capacity Planning, Workforce Management, Administration, Expense Management, User Accounts

Skills you'll gain: Simulations, Education Software and Technology, Computer Programming Tools, Computational Thinking, No-Code Development, Program Development, Computer Programming, UI Components, Pedagogy