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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4.9
stars
7,791 ratings

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

RA

Aug 24, 2019

Thanks a ton to professor Nader Tavassoli for such a great MOOC. It is really going to make a profound impact on the way we design and deliver the brand experience as a whole for the people around.

CS

Apr 22, 2021

Loved the approach, found it really interesting as most concepts were explained using case studies. Would highly recommend this one to anyone who is interested in understanding the concept of Brand.

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2701 - 2725 of 2,777 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By AHMAD M N

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May 28, 2025

شكرا للسيد نادر على مجهودك الطيب

By Sneha E

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Aug 11, 2020

It was an amazing time learning.

By MA Y

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Apr 22, 2021

Good course. Learnt some models

By Afrin E

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Aug 8, 2024

Excellent , with live examples

By Vijaya J

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Jan 1, 2019

Excellent course for branding!

By Adewale J

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Nov 15, 2025

Great course. Quite detailed.

By Trâm H

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Sep 17, 2022

The Cours is useful and good

By Ammar K

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Mar 29, 2021

That's a really good course

By Kathryn P

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Feb 26, 2023

Insightful and informative

By Mai L

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Sep 12, 2021

very interesting course.

By Aidyl P

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Dec 12, 2020

It really help me a lot.

By Kenza K

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Feb 28, 2021

Cours très intéressant

By Lakshay G

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Oct 25, 2020

excellently explained

By alejo m

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Aug 13, 2020

excelente oportunidad

By Priyanka P

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Jun 23, 2020

it was a great sesson

By Ajay K K

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May 2, 2020

It was a good course.

By Chayanit r

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Apr 19, 2021

I need some handouts

By Deepti S

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Nov 24, 2020

Well designed course

By Swetha S K

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Aug 25, 2020

Thus was very useful

By Karabo S R

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Oct 5, 2020

Well said Tavassoli

By Muhammad T

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Feb 9, 2023

Very informative

By Wutt Y H T

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Jul 22, 2024

Wonderful Journey

By FABIOLA S

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Mar 21, 2021

Davvero ottimo !

By luis g

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May 29, 2024

Love it! thanks

By Emmanuel N

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Nov 9, 2022

very satisfying