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Learner Reviews & Feedback for Call Center Customer Service by CVS Health

4.7
stars
96 ratings

About the Course

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program....

Top reviews

SS

Feb 16, 2024

An interesting and educating course everyone should try

AJ

Apr 10, 2025

Very good course that really prepares you for a customer service role especially remotely!

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26 - 28 of 28 Reviews for Call Center Customer Service

By Sandra E

Sep 12, 2025

I feel that this course would be more beneficial from a learners point of view if it was to be reorganized and condensed a bit. There were a few sections that might be better if they were deleted in view of their redundancy.

By Andrew P

Mar 25, 2026

The fact that Coursera uses AI and "peer controlled reviews" are absolutely retarded. You cannot just simply use AI to grade these shitty assignments then rely on other people, who are mostly Hispanics, Indians and Asians who can't understand English and just breeze by the course without learning jack fuck. In this economy, learning is everything. But there are tons of scammers who want to gain the system. People that see the word "certificate" and then jump on in the shark tank to then get eaten alive by reality. Employers do not care about a shitty sticker on a lunch box equivalent when it comes to knowledge, nor do they want someone who doesn't speak English and does not understand the job in its entirety. As for peer graded reviews, their shit. You really expect me after watching so many videos, taking tests and wasting my time you want ME to rely on these uneducated, non-English speaking individuals to breeze by an assignment that I worked damn hard to type up only to then have that report get shunned into the ether. That is gay as fuck. Instead of peer graded assignments, you need to simply offer the graded quizzes and tests and have a unique program to properly grade the tests. You can't rely on AI for everything since OpenAI is all BUNK. You can't rely on other people to grade reviews since right now THEY WANT TO LEARN not to play school teacher and opinionist to others reports because you lazy fucks can't make a proper test grading system. Rather, you DO have a proper test grading system but why not use that? This was a complete scam.

By Monica T

May 29, 2025

I provide all my assignments, and the introduction is still locked, so it's holding me up to earn my certificate. I reached out several times - This is frustrating, when I need to place this on my resume = Paid for the year and it's not being utilize.