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Effective Communication for Today’s Leader

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Effective Communication for Today’s Leader

This course is part of Leadership and Negotiation Skills Specialization

Instructor: Carlos Alberto Tena Sánchez

12,094 already enrolled

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

105 reviews

Intermediate level

Recommended experience

Flexible schedule

3 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

105 reviews

Intermediate level

Recommended experience

Flexible schedule

3 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

What you'll learn

Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

17 assignments¹

AI Graded see disclaimer

Taught in English

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Build your subject-matter expertise

This course is part of the Leadership and Negotiation Skills Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.

In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.

What's included

2 videos12 readings5 assignments

2 videos Total 16 minutes

What is communication? 9 minutes
Interpersonal communication skills 7 minutes

12 readings Total 220 minutes

List of topics & Course Schedule 10 minutes
Evaluation 10 minutes
Methodology and Policies 10 minutes
Introduction 10 minutes
Communication Elements 30 minutes
Infographic. Human communication levels 30 minutes
To know more 10 minutes
Infographic. Interpersonal communication skills 30 minutes
PDF. Recommendations for clear direct communication 30 minutes
Contextualized situation 30 minutes
Evaluation of Topic 1. Human communication levels 10 minutes
Invitation to continue with the next topic 10 minutes

5 assignments Total 150 minutes

Contextualized situation 30 minutes
Topic Evaluation 1 30 minutes
Initial Self-Diagnosis 30 minutes
Self-evaluation. What is communication? 30 minutes
Self-evaluation. Interpersonal communication skills 30 minutes

This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.

What's included

2 videos9 readings3 assignments1 discussion prompt

2 videos Total 13 minutes

What is assertiveness? 7 minutes
Planning communication 6 minutes

9 readings Total 190 minutes

Introduction 10 minutes
Assertiveness as a communication skill 30 minutes
Infographic. Assertive communication 30 minutes
To know more 10 minutes
PDF. The assertive leader 30 minutes
Infographic. DESC Script for assertive messages 30 minutes
Individual practice with peer evaluation description 30 minutes
Evaluation of Topic 2. Assertive communication 10 minutes
Invitation to continue with the next topic 10 minutes

3 assignments Total 90 minutes

Topic Evaluation 2 30 minutes
Self-evaluation. What is assertiveness? 30 minutes
Self-evaluation. Planning communication 30 minutes

1 discussion prompt Total 10 minutes

Networking topic 2. Assertive communication 10 minutes

This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening. One of the most frequent errors when we communicate in work environments is to only pay attention to the technical aspects of the conversation. In other words, we tend to ignore the emotional state or mood of the other person, and this can damage our interpersonal relationship.

What's included

2 videos9 readings4 assignments1 peer review1 discussion prompt

2 videos Total 10 minutes

Levels of listening: hearing, listening, and empathizing 4 minutes
Steps for effective listening 5 minutes

9 readings Total 190 minutes

Introduction 10 minutes
Dialogue and empathy as tools to resolve conflicts 30 minutes
Infographic. Levels of depth in listening 30 minutes
To know more 10 minutes
PDF. Empathy as a tool for active listening 30 minutes
Infographic. The technique of empathetic listening 30 minutes
Challenge 30 minutes
Evaluation of Topic 3. Empathetic listening 10 minutes
Invitation to continue with the next topic 10 minutes

4 assignments Total 120 minutes

Challenge 30 minutes
Topic Evaluation 3 30 minutes
Self-evaluation. Levels of listening: hearing, listening, and empathizing 30 minutes
Self-evaluation. Steps for effective listening 30 minutes

1 peer review Total 60 minutes

Delivery of the final project evaluated by pairs 60 minutes

1 discussion prompt Total 10 minutes

Networking topic 3. Empathetic listening 10 minutes

During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.

What's included

2 videos10 readings5 assignments1 discussion prompt1 plugin

2 videos Total 11 minutes

Use and benefits of feedback 6 minutes
The GROW Model: steps for conducting a feedback session 6 minutes

10 readings Total 180 minutes

Introduction 10 minutes
The feedback cycle 30 minutes
Infographic. Key feedback actions 30 minutes
To know more 10 minutes
PDF. Frequent errors when giving feedback 30 minutes
Infographic. The GROW Model 30 minutes
Evaluation of Topic 4. Performance feedback 10 minutes
Final Exam 10 minutes
Final Self-Diagnosis 10 minutes
Closure 10 minutes

5 assignments Total 210 minutes

Topic Evaluation 4 30 minutes
Final Exam 90 minutes
Self-evaluation. Use and benefits of feedback 30 minutes
Self-evaluation. The GROW Model: steps for conducting a feedback session 30 minutes
Final Self-Diagnosis 30 minutes

1 discussion prompt Total 10 minutes

Networking topic 4. Performance feedback 10 minutes

1 plugin Total 15 minutes

Final Survey 15 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings

(36 ratings)

Carlos Alberto Tena Sánchez

Tecnológico de Monterrey

2 Courses 39,617 learners

Offered by

Tecnológico de Monterrey

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Reviewed on Feb 27, 2024

It was a very insightfull course. I have learned numerous things about communication to excute ahead. A massive thanks for those who are working to deliver such online services.

Reviewed on Sep 25, 2022

excellent, easy to follow course in the value of communication

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