This module will explore how investing in the soft skills of workers can have positive impacts on business outcomes. Covering topics such as self-confidence, effective communication, and wider life-skill development, we will use case studies from blue-collar settings to understand the role of rigorous research in developing soft skill training programs that are effective for workers and scalable for firms.

In this module, we will begin by exploring the history of worker voice and the importance of worker–management communication. Using the case study of “Inache” – a worker grievance redressal tool developed by Good Business Lab in partnership with one of India’s largest exporters of ready-made garments – we will go through the end-to-end process of researching worker and business requirements, designing a solution, evaluating the effectiveness of the solution in a real-world pilot study, and then adapting an intervention for implementation at scale.

The mental, physical, and holistic health of workers greatly determines the success of any organization. In this module, we will explore how the workplace environment can influence the wellbeing and productivity of workers. Through multiple research case studies, we will also learn about how firms can improve productivity and retention of their workforce by designing interventions that address health and safety challenges workers face.

In this module, we will explore the importance of managerial quality on worker wellbeing and business outcomes. We will go through multiple case studies from different industry settings across the globe to explore how managers can be better trained, supported, and utilized, in order to be more effective in their roles and contribute to creating a good business.

In this module, you will draw on all the lessons covered in this course to design a program that addresses a real, specific challenge in your workplace. This final assessment will be submitted for peer-review, providing a unique opportunity to connect with your peers in the worker wellbeing and good business community.