Implementa sistemas Kanban con STATIK

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Implementa sistemas Kanban con STATIK

Instructor: Alejandro López

Included with

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1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Optimizar los procesos de servicio utilizando el proceso STATIK y los principios de Kanban, para mejorar la satisfacción del cliente.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

1 assignment

Taught in Spanish

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There is 1 module in this course

¿Buscas mejorar la eficiencia de tu organización y responder mejor a las necesidades de los clientes? Este curso te ayudará a afinar cada aspecto de tus servicios, por medio del proceso STATIK y los principios de Kanban. Primero, te enseñaremos a identificar los verdaderos objetivos de tus servicios y a comprender cómo satisfacer mejor las necesidades de tus clientes. Luego, te ayudaremos a analizar la demanda y la capacidad de tu equipo, para que puedas optimizar el flujo de trabajo de manera efectiva.

La agilidad no consiste solo en la capacidad de adaptación a los cambios, sino también en la entrega de valor continuo a los clientes. La forma más adecuada de hacerlo es utilizando STATIK , un enfoque de pensamiento sistémico para introducir Kanban. A continuación, aprenderás cómo aplicar STATIK de inmediato a los servicios que ya tienes en marcha, para que comiences a detectar oportunidades de mejora y aportar al proceso de creación de valor. Aprenderás cada paso del proceso, serás capaz de identificar las necesidades y el propósito de los clientes, analizarás la capacidad y demanda de un servicio, podrás modelar el flujo de trabajo y las clases de servicio, y finalmente lograrás establecer un sistema Kanban efectivo para compartirlo con los demás miembros de tu organización.

What's included

4 videos8 readings1 assignment

4 videos Total 13 minutes

Bienvenida 1 minute
Identifica las necesidades y el propósito 4 minutes
Analiza la capacidad y la demanda 4 minutes
Modela el flujo de trabajo y las clases de servicios 4 minutes

8 readings Total 80 minutes

Antes de empezar 10 minutes
Plantilla para identificar servicios internos y externos de tu organización 10 minutes
Conclusiones Microbit 1 10 minutes
Guía y ejemplo práctico para analizar la capacidad de un servicio 10 minutes
Conclusiones Microbit 2 10 minutes
Check list para identificar los elementos de tus tarjetas en kanban 10 minutes
Conclusiones Microbit 3 10 minutes
Apuntes del Bit 10 minutes

1 assignment Total 30 minutes

Prueba final 30 minutes

Instructor

Alejandro López

UBITS

3 Courses 588 learners

Offered by

UBITS

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