This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
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Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
8,419 already enrolled
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83 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Upselling
- Company, Product, and Service Knowledge
- Customer Service
- Professionalism
- Greeting Customers
- Transaction Processing
- Communication
- Cross Selling
- Conflict Management
- Customer Engagement
- Active Listening
- Product Demonstration
- Verbal Communication Skills
- Retail Store Operations
- Empathy
- Social Media
- Time Management
- Non-Verbal Communication
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
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This course is available as part of
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There are 4 modules in this course
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Instructor
Instructor ratings
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Showing 3 of 83
J
Reviewed on Jun 26, 2024
It was a great course especially the examples of deescalating and showing empathy.
MC
Reviewed on Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
S
Reviewed on Apr 17, 2025
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
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