Meet Jim Barton, the new CEO of Santa Monica Aerospace. Jim's job won't be easy: the company's hemorrhaging cash, struggling to regain investors' trust after an accounting scandal, and striving to transform its culture to become a more global competitor. In this course, you’ll travel with Jim as he takes on leadership challenges ranging from strategy execution, to inspiring people, to maintaining an ethical approach. Experts agree that twentieth-century leadership practices are inadequate for the stormy twenty-first-century present. This provocative course equips you with the insights you'll need to rise with the occasion of a rapidly shifting business landscape.

Leadership in 21st Century Organizations

Leadership in 21st Century Organizations


Instructors: Robert Austin
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There are 19 modules in this course
Join Jim Barton on a leadership journey...that quickly becomes tougher than expected!
What's included
3 videos4 readings
3 videos• Total 12 minutes
- Adventures of a 21st Century Leader• 2 minutes
- Introduction to the Course• 6 minutes
- Introduction to the Dramatized Episodes• 4 minutes
4 readings• Total 40 minutes
- Background Info about SMA and Jim Barton• 10 minutes
- Jeffrey Pfeffer: What Most People Don't Know About Leadership• 10 minutes
- Invitation to a brief questionnaire• 10 minutes
- Link to the "Meet and Greet" Forum• 10 minutes
So you've been presented with a new leadership "opportunity"...should you accept it? Should Jim Barton have taken this job? How would YOU decide?
What's included
2 videos4 readings1 assignment
2 videos• Total 10 minutes
- Introduction to Module 2• 1 minute
- Episode 1: Jim Barton's First Day as CEO (Day 1)• 9 minutes
4 readings• Total 40 minutes
- Hiring a new CEO• 10 minutes
- Reading: Making it to the top• 10 minutes
- Questions for reflection and forum discussion• 10 minutes
- Learner suggestions: Questions to ask (or try to find answers to) before accepting a leadership "opportunity"• 10 minutes
1 assignment• Total 30 minutes
- Choosing or Becoming a New Leader• 30 minutes
As a new leader, the first order of business is to survey the landscape, get your bearings, and figure out what's really going on. Perhaps the most crucial part of that is assessing the team you've inherited. Who will be an ally in what you need to accomplish? Who will be an obstacle? Who should stay, and who should go? How will YOU decide?
What's included
4 videos6 readings2 assignments
4 videos• Total 36 minutes
- Introduction to Module 3• 0 minutes
- Episode 2: Meeting the CFO (Day 3)• 12 minutes
- Episode 3: Touring the SMA Plant (Day 4)• 9 minutes
- Episode 4: Meeting the Head of Engineering (Day 4)• 13 minutes
6 readings• Total 60 minutes
- A New Leader's First 100 Days• 10 minutes
- SMA's Income Statement• 10 minutes
- Reports from a Boeing Factory• 10 minutes
- To-Do list for Today's CEO• 10 minutes
- Reflection and discussion: Assessing Barton's team• 10 minutes
- A Vital Task: Getting Your Team Right• 10 minutes
2 assignments• Total 60 minutes
- Getting Started as a New Leader• 30 minutes
- Assessing the Head of Engineering• 30 minutes
In an age of social media and super hackers, leaders have to worry more than ever about secrets getting out, making hard decisions under scrutiny, and people misinterpreting what the company and its leaders are doing. Thanks primarily to the advance of technology, the organizational activities have never been more transparent. How should a leader take this new 21st century reality into account? Do past communications and PR approaches need to change? How would YOU do it?
What's included
6 videos5 readings2 assignments
6 videos• Total 52 minutes
- Introduction to Module 4• 1 minute
- Episode 5: Kohler's Philosophy of Disclosure (Day 8)• 6 minutes
- Episode 6: The Gala (Day 8)• 10 minutes
- Part 1 of Living and Leading in an Era of Super Transparency• 8 minutes
- Part 2 of Living and Leading in an Era of Super Transparency• 11 minutes
- Part 3 of Living and Leading in an Era of Super Transparency• 17 minutes
5 readings• Total 50 minutes
- How Capitalism Can Thrive in a Transparent World• 10 minutes
- Dan Geer: "We are all intelligence officers now"• 10 minutes
- Links to check out for Super Transparency Lecture• 10 minutes
- Reflection and discussion: Advising Barton on transparency• 10 minutes
- Learner recommendations: How to address social media challenges• 10 minutes
2 assignments• Total 60 minutes
- The Era of Super Transparency• 30 minutes
- Approaches to Communication• 30 minutes
When you're building something as complicated as an airplane, people have to work together. As a leader, it's a part of your job to populate teams, develop relationships, orchestrate process, and set up conducive environments to maximize the effectiveness of collaborative work. How is this done? How would YOU accomplish it?
What's included
6 videos7 readings3 assignments
6 videos• Total 37 minutes
- Introduction to Module 5• 1 minute
- Introduction to the topic of leading collaboration• 4 minutes
- Leading Collaboration at IDEO• 9 minutes
- Leading Collaboration at Mass Animation• 10 minutes
- Collaborative Leadership• 5 minutes
- Episode 7: Old Friends (Day 13)• 9 minutes
7 readings• Total 70 minutes
- Video of IDEO's collaboration, "The Deep Dive"• 10 minutes
- Reflection• 10 minutes
- Mass Animation• 10 minutes
- Reflection and discussion: Collaboration at IDEO and Mass Animation• 10 minutes
- What is "Collaborative Leadership"?• 10 minutes
- Introduction to Dramatized Episode #7• 10 minutes
- Reflection and discussion: Advising Barton on collaboration• 10 minutes
3 assignments• Total 90 minutes
- Collaborative Leadership• 30 minutes
- Determining the right context for collaboration• 30 minutes
- Diagnosis• 30 minutes
A leader must be able to move other people -- potentially in directions those others do not wish to go. A very important part of a leader's role, then, is to motivate people -- to somehow provide the impulse to move others in a particular direction. Indeed, a leader often needs to get people moving together, in a similar direction. But there are different ways of doing this. Incentives, for example, operate differently than inspiration, and the two might not work equally well in a particular circumstance. How should the 21st century leader motivate people? What would YOU do?
What's included
5 videos5 readings2 assignments
5 videos• Total 52 minutes
- Introduction to Module 6• 1 minute
- Episode 8: The Merit Pay System (Day 24)• 17 minutes
- Motivating, Inspiring, and Other Ways Leaders Get People Moving in a Particular Direction: Introduction• 8 minutes
- Motivating and Inspiring etc.: Economic models and their problems• 14 minutes
- Motivating and Inspiring etc.: What are the alternatives to incentives?• 11 minutes
5 readings• Total 50 minutes
- Introduction to Episode #8• 10 minutes
- Motivation in Literature 1• 10 minutes
- Motivation in Literature 2• 10 minutes
- Readings and Video• 10 minutes
- Reflection and discussion: Motivating people• 10 minutes
2 assignments• Total 60 minutes
- Motivating, Inspiring, and Leadership• 30 minutes
- What do you think?• 30 minutes
A leader operates within a framework that outlines her or his responsibilities, range of authority, and access to resources -- we call such frameworks "governance." Governance empowers a leader but also looks over her or his shoulder. A precondition for effectiveness as a leader is having a foundation of sound governance. And although it can be rather tricky, leaders sometimes have to try to make changes to the governance framework within which they work. If you're a CEO and you decide you have an ineffective board of directors -- to whom you report -- what would YOU do?
What's included
7 videos5 readings1 assignment
7 videos• Total 36 minutes
- Introduction to Module 7• 1 minute
- Episode 9: Barton's First Board Meeting Day 31)• 11 minutes
- Episode 10: Sleeping with the Press (Day 31)• 5 minutes
- Episode 11: "A Sensitive Matter" (Day 45)• 2 minutes
- Episode 12: "Reconfiguring the Board of Directors" (Day 45)• 12 minutes
- Episode 13: The Reconfiguration Process (Day 93)• 3 minutes
- Episode 14: Reconfiguration Accomplished (Day 135)• 2 minutes
5 readings• Total 50 minutes
- What does a board of directors do?• 10 minutes
- Introduction to Episodes 9 and 10• 10 minutes
- Reflection• 10 minutes
- What makes for an effective board of directors?• 10 minutes
- Reflection and discussion: Creating a better Board of Directors• 10 minutes
1 assignment• Total 30 minutes
- Effective Governance• 30 minutes
Convincing people to change their ways might be THE hardest job a leader has to do. And if getting people to change is hard, getting groups -- who work together in the old ways and reinforce each other's sense of "the way it's always been" -- is even harder. But if you're going to transform a company, you're going to have to change things, in a big way. How would YOU go about it?
What's included
3 videos2 readings2 assignments
3 videos• Total 7 minutes
- Introduction to Module 8• 0 minutes
- Episode 15: Talking Shop (Day 48 and Day 118)• 3 minutes
- Episode 16: Design Delay (Day 68)• 3 minutes
2 readings• Total 20 minutes
- Leading change in organizations• 10 minutes
- Reflection and discussion: Assessing Barton's performance• 10 minutes
2 assignments• Total 60 minutes
- Leading Change• 30 minutes
- Assessing Barton as a Change Leader• 30 minutes
In the 21st century, the biggest assets an organization has are its people what they can do. The evidence of this? Apple, Google, and Microsoft all have market values higher than Exxon (a company with vastly more physical assets). A very important job of a 21st century leader, then, is to attract, retain, and continue to develop the talents and skills of the people within the organization. Talent is a success multiplier, and an organization's leader is its talent-developer-in-chief. How should this be done? How would you do it?
What's included
8 videos5 readings1 assignment
8 videos• Total 64 minutes
- Introduction to Module 9• 1 minute
- Episode 17: Unexpected Insight from a Neighbor (Day 36)• 10 minutes
- Specialisterne: From Hope to Action To Impact• 4 minutes
- Managing People with "Inspired Peculiarities": The Dandelion Principle• 14 minutes
- Anka Wittenberg, Chief Diversity and Inclusion Officer, SAP SE• 12 minutes
- Anka Wittenberg Interview, Part 2• 6 minutes
- Understanding what matters to excellent performers• 9 minutes
- Episode 18: The Engineers Revolt (Sometime during Barton's 2nd year as CEO)• 9 minutes
5 readings• Total 60 minutes
- How the dramatic episodes play into this module• 10 minutes
- Reflection and discussion: The Dandelion Principle• 10 minutes
- A Sampling of 21st Century Perspectives on Talent Management• 20 minutes
- Reflection• 10 minutes
- Reflections and discussion: Managing talent• 10 minutes
1 assignment• Total 30 minutes
- Managing Talent• 30 minutes
No matter how effective you are as a leader, sometimes things go wrong. In a crisis, a leader must make tough decision under the pressure of a ticking clock. That's really hard, partly because crises are (thankfully) rare and few people have a lot of experience with them. And yet, you need to get it right. The stakes, in a crisis, are often very, very high, for the organization and for a leader's career. As a leader, sooner or later you will have to deal with a crisis. How will YOU measure up?
What's included
6 videos5 readings1 assignment
6 videos• Total 19 minutes
- Introduction to Module 10• 0 minutes
- Episode 19: Barton in Crisis (Day 173)• 6 minutes
- Episode 20: Contemplating Resignation (Day 174)• 7 minutes
- Episode 21: An Ultimatum (Day 174)• 3 minutes
- Episode 22: Negotiating with the Unions (Day 175)• 2 minutes
- Episode 23: A united front (Day 175)• 1 minute
5 readings• Total 50 minutes
- Difficulty and development• 10 minutes
- Reflection and discussion: Avoiding and recovering from crisis• 10 minutes
- The harms done by bonuses and parachutes...• 10 minutes
- Reflection and Discussion: Drop the parachute?• 10 minutes
- Reflection and discussion: Assessing Barton's performance• 10 minutes
1 assignment• Total 30 minutes
- Leading in Crisis• 30 minutes
Thanks to mature communications and transportation networks, it has never been easier for low cost producers to market low priced products and services all over the world. Because of this, companies -- especially those not located in low cost regions -- need to innovate, in order to keep offering products and services that are better, even if they aren't cheaper. In the 21st century, the capacity to innovate has become extremely important to business success. And it's the leader's job to create the conditions in which her or his people can innovate effectively. A leader must espouse principles, processes, and practices that allow the organization to innovation better than its rivals. How to do this? How would YOU do it?
What's included
4 videos6 readings2 assignments
4 videos• Total 29 minutes
- Introduction to Module 11• 0 minutes
- Fostering innovation• 8 minutes
- Episode 24: Innovation Dilemma (At about Barton's 1 year mark)• 11 minutes
- Collaborating with clients for innovation• 9 minutes
6 readings• Total 60 minutes
- What to expect in this module's lectures and episodes• 10 minutes
- Lean manufacturing mindset means continuous innovation• 10 minutes
- Emily Pilloton on participatory design• 10 minutes
- Reflection: Innovation strategy• 10 minutes
- VIDEO: Rethinking intelligence, education and our capacity for creativity• 10 minutes
- Reflection and discussion: How to encourage innovation• 10 minutes
2 assignments• Total 60 minutes
- Fostering Innovation• 30 minutes
- What should Akita decide?• 30 minutes
It's "where the rubber hits the road." Execution. If you can't execute, it doesn't matter how well you strategize or how visionary you are. Execution is the art and science of getting it done. But how should a leader do that? How would YOU?
What's included
3 videos2 readings1 assignment
3 videos• Total 12 minutes
- Introduction to Module 12• 1 minute
- Episode 25: A Major Setback (Early in Barton's 3rd year as CEO)• 8 minutes
- Episode 26: A Percentage Game (About 2 years into Barton's time as CEO)• 3 minutes
2 readings• Total 20 minutes
- Understanding execution• 10 minutes
- Reflection and discussion: Advising Barton on execution• 10 minutes
1 assignment• Total 30 minutes
- Execution• 30 minutes
You've seen it all too often in the newspaper headlines: a prominent leader called on to resign, not because of failure to perform on the job, but because of something troubling (at least to some) that has transpired in their so-called "private life" that has become public. Where is the boundary between public life and private life for a leader? Indeed, is there a boundary? Why do so many leaders have problems with this? How does it bear on notions of leadership character and integrity? What is YOUR personal philosophy in this important area?
What's included
6 videos3 readings3 assignments
6 videos• Total 21 minutes
- Introduction to Module 13• 1 minute
- Episode 27: Firing Kohler (Day 144)• 3 minutes
- Episode 28: Played for a Fool? (Day 174)• 4 minutes
- Episode 29: Public life, Private life (A little more than 1 year into Barton's time as CEO)• 7 minutes
- Episode 30: Disclosure Issue (Sometime during Barton's 2nd year as CEO)• 4 minutes
- Episode 31: Liability (Sometime during Barton's 2nd year as CEO)• 2 minutes
3 readings• Total 30 minutes
- Reflection• 10 minutes
- Questions about Disclosure: The case of Steve Jobs and his illness• 10 minutes
- Reflection and discussion: Final thoughts• 10 minutes
3 assignments• Total 90 minutes
- The Rights and Obligations of Leaders• 30 minutes
- Predictions• 30 minutes
- Verdict• 30 minutes
The eminent management thinker Peter Drucker once said that "Culture eats strategy for breakfast." Lou Gerstner, after he turned around IBM, often said that the importance of culture was the one thing he seriously underestimated. What is culture? According to the simplest definition, widely used, culture is "the way we do things around here." But how should the leader influence that? What would YOU do?
What's included
7 videos8 readings1 assignment
7 videos• Total 51 minutes
- Introduction to Module 14• 1 minute
- Episode 32a: Consulting with a Peer, Part 1 (Flashback: Day 52)• 7 minutes
- Episode 32b: Consulting with a Peer, Part 2 (Flashback: Day 52)• 11 minutes
- Episode 32c: Consulting with a Peer, Part 3 (Flashback: Day 52)• 8 minutes
- Part 1: What Culture Is• 6 minutes
- Part 2: The Importance of Culture• 7 minutes
- Part 3: The Difficulty of Changing Culture• 11 minutes
8 readings• Total 80 minutes
- Introduction to Episode 32• 10 minutes
- Reflection and discussion• 10 minutes
- Reflection and discussion• 10 minutes
- Reflection and discussion• 10 minutes
- "On Corporate Culture" by Richard Nolan• 10 minutes
- On communication• 10 minutes
- On culture and leadership• 10 minutes
- Reflection and discussion: Culture at SMA• 10 minutes
1 assignment• Total 30 minutes
- The Importance of Corporate Culture• 30 minutes
Leadership is an active, if fragmented, field of management research. In this module, you'll encounter some of the ideas researchers have come up with to describe and improve the practice of leadership. Some of these theories have had more influence than others. Some have had less influence on the practice of leadership than many of the ideas we've already seen in the course (e.g., economic agency theory). We offer these here to raise the possibility that some of these ideas might help YOU as you synthesize a personal approach to leadership in the 21st century.
What's included
1 video3 readings1 assignment
1 video• Total 1 minute
- Introduction to Module 15• 1 minute
3 readings• Total 30 minutes
- Modern theories of leadership• 10 minutes
- Reflection and discussion: Theories for 21st Century leadership• 10 minutes
- Reflection and discussion: The role of theory in leadership practice• 10 minutes
1 assignment• Total 30 minutes
- Testing Your Knowledge of Leadership Theories• 30 minutes
The early 21st century has seen some spectacular failures of leadership. From the BP Deepwater Horizon explosion and oil spill, to the Fukushima Daiichi nuclear disaster, to the 2008 financial crisis, we've seen a lot of major things go wrong with leadership. You could argue that these are examples of 20th century leadership applied to 21st century challenges...and that resulting failures demonstrate the need for a new leadership approach. In this module, we'll begin trying to understand some of the things that went wrong in the extremely complicated 2008 financial crisis.
What's included
1 video4 readings1 assignment
1 video• Total 1 minute
- Introduction to Module 16• 1 minute
4 readings• Total 200 minutes
- FILM: Global Financial Meltdown• 170 minutes
- Case analysis and discussion: Failures of leadership• 10 minutes
- Some explanations of the financial crisis, ranging from fun to really thorough• 10 minutes
- Reflection and discussion: Lessons learned• 10 minutes
1 assignment• Total 30 minutes
- How the Financial Crisis Unfolded• 30 minutes
We continue our examination of the inner complexities of the 2008 financial crisis.
What's included
1 video3 readings1 assignment
1 video• Total 1 minute
- Introduction to Module 17• 1 minute
3 readings• Total 30 minutes
- FILM: The Warning• 10 minutes
- Case analysis and discussion: The Warning• 10 minutes
- Reflection and discussion: What must improve?• 10 minutes
1 assignment• Total 30 minutes
- Avoiding the financial crisis...• 30 minutes
We've met Jim Barton and followed him on his journey. In this module, we turn the ideas we've discussed and developed in the course so far to the case of a real leader. What is YOUR assessment of the leadership of Lord John Browne, former CEO of BP
What's included
1 video3 readings1 assignment
1 video• Total 1 minute
- Introduction to Module 18• 1 minute
3 readings• Total 30 minutes
- Case readings and video• 10 minutes
- Case analysis and discussion: Assessment of a leader• 10 minutes
- Reflections on the case of Lord John Browne• 10 minutes
1 assignment• Total 30 minutes
- The Case of Lord Browne• 30 minutes
Putting it all together. Last thoughts and attempts to synthesize thoughts about 21st century leadership.
What's included
4 videos5 readings1 peer review
4 videos• Total 9 minutes
- Introduction to Module 19• 1 minute
- Episode 33: Maiden Flight (Exactly 4 years into Barton's tenure as CEO)• 2 minutes
- Episode 34: Barton Removed (Same day as maiden flight of new SMA plane)• 5 minutes
- End of Course Wrap-up• 1 minute
5 readings• Total 50 minutes
- General Leadership Advice from Harvard Business School• 10 minutes
- Four spheres of executive responsibility• 10 minutes
- Reflection and discussion: Final Assessment, Jim Barton CEO• 10 minutes
- Reflection and discussion: Right outcome?• 10 minutes
- Synthesizing YOUR framework for 21st Century leadership• 10 minutes
1 peer review• Total 120 minutes
- Synthesizing Your Own Approach to Leadership• 120 minutes
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Centrally located in Copenhagen, the capital of Denmark, Copenhagen Business School (CBS) is one of the largest business schools in Europe with close to 23,000 students. CBS offers world-class research-based degree programs at undergraduate, graduate, and PhD levels as well as executive and other post experience programs.
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Reviewed on Jul 22, 2021
A great way to learn being at home or anywhere in this pandemic. Nicely categorized capsules and chronological way in the form of weekly study materials.A great learning experience!!!
Reviewed on Jan 3, 2019
Excellent course that provokes you to relate learning and experience. I have just submitted my assignment/reviewed first peer and this reflected how powerful the course design is. #Kudos
Reviewed on Nov 2, 2022
I am under Manpal sponsorship where we are paid to do this course and we get certificate as part of our learning for free but now it is telling me to purchase it after completion

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