Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

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Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

This course is part of Patient Safety Specialization

Instructor: Eileen Kasda

12,677 already enrolled

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4 modules

Gain insight into a topic and learn the fundamentals.

451 reviews

8 hours to complete

Flexible schedule

Learn at your own pace

93%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

451 reviews

8 hours to complete

Flexible schedule

Learn at your own pace

93%

Most learners liked this course

What you'll learn

Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .

Skills you'll gain

Details to know

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Assessments

4 assignments

Taught in English

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This course is part of the Patient Safety Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 4 modules in this course

Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.

What's included

6 videos2 readings1 assignment

6 videos Total 53 minutes

Introduction to Patient Safety Culture 2 minutes
Defining Safety Culture 11 minutes
The Influence of Safety Culture on Patient and Provider Outcomes 11 minutes
Measuring Culture 15 minutes
Just Culture 8 minutes
Application of Just Culture 6 minutes

2 readings Total 20 minutes

11 Tenets of a Safety Culture 10 minutes
CUSP Tool: Culture Check-up Process 10 minutes

1 assignment Total 20 minutes

Lesson 1 Quiz 20 minutes

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.

What's included

6 videos4 readings1 assignment

6 videos Total 47 minutes

Definitions: Satisfaction, Experience, Engagement, Patient and Family Centered Care 7 minutes
How Do We Measure the Patient Experience? 7 minutes
Patient and Family Centered Care and Engagement 7 minutes
Patient and Family Advisory Council: Definition and Roles 5 minutes
Engaging the Heart of the Caregiver 5 minutes
Using Improvement Science to Create a Positive Sustainable Patient Experience 15 minutes

4 readings Total 40 minutes

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) 10 minutes
Centers for Medicare and Medicaid Services: Hospital Compare 10 minutes
Harnessing Evidence and Experience to Change Culture 10 minutes
Advancing the Practice of Patient and Family Centered Care in Hospitals 10 minutes

1 assignment Total 30 minutes

Lesson 2 Quiz 30 minutes

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.

What's included

12 videos2 readings1 assignment1 discussion prompt

12 videos Total 75 minutes

How to Submit an Event Report 9 minutes
Journey of an Event Report 3 minutes
Event Reporting and High Reliability 3 minutes
Using Event Reports to Improve Safety and Culture 3 minutes
Reporting Culture 4 minutes
Using Event Reports to Design Safer Systems: Part I 3 minutes
Using Event Reports to Design Safer Systems: Part II 5 minutes
A Sample Event Review Meeting 13 minutes
Introduction to the Learning from Defects Tool 13 minutes
Disclosure of Medical Errors 3 minutes
Second Victims 8 minutes
Peer Support: Making a Difference for Second Victims 9 minutes

2 readings Total 20 minutes

Agency for Healthcare Research and Quality: Common Formats 10 minutes
Learning from Defects Tool 10 minutes

1 assignment Total 20 minutes

Lesson 3 Quiz 20 minutes

1 discussion prompt Total 10 minutes

Journey of an Event Report in Your Organization 10 minutes

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.

What's included

8 videos3 readings1 assignment

8 videos Total 94 minutes

Becoming an Expert Team 9 minutes
Teamwork and the Science of Safety 13 minutes
Team Training 16 minutes
Communication 11 minutes
Leadership 13 minutes
Briefings and Debriefings 11 minutes
Measuring Teamwork for Improvement 13 minutes
Cross-unit Collaboration 9 minutes

3 readings Total 30 minutes

TeamSTEPPS 2.0 10 minutes
Care Coordination Measures Atlas Update 10 minutes
Edgar Schein: Humble Inquiry (Optional) 10 minutes

1 assignment Total 30 minutes

Lesson 4 Quiz 30 minutes

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Instructor

Instructor ratings

(82 ratings)

Eileen Kasda

Johns Hopkins University

1 Course 12,677 learners

Offered by

Johns Hopkins University

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Reviewed on Mar 7, 2020

Excellent course by all standards. Quality tuition by the lecturers. I have recommended the course for my colleagues.

Reviewed on Aug 30, 2020

I never thought about presentation simplicity and smooth flow. Well presented and balanced course about safety culture and Team approach.

Reviewed on May 14, 2019

It is a course with valuable and important information for the strengthening of patient safety systems. I loved!

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.