When will I receive my Course Certificate?

If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

Why can’t I audit this course?

This course is currently available only to learners who have paid or received financial aid, when available.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Cisco Certified Support Technician IT Support 100-140 Unit10

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Cisco Certified Support Technician IT Support 100-140 Unit10

This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization

Instructor: Pearson

Included with

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1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Master professional communication, conduct, and relationship-building in IT support roles.
Expand your skill set through mentorship, volunteering, and hands-on practice.
Adapt IT support strategies for diverse industries and customer needs.
Develop effective study habits, exam readiness, and mental health resilience for ongoing success.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the Cisco Certified Support Technician IT Support - 100-140 Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There is 1 module in this course

This module offers invaluable insights from a seasoned help desk veteran, sharing practical advice on professional communication, conduct, and building meaningful relationships in the workplace. You’ll learn how to navigate challenging situations, update documentation with precision, and balance assertiveness with diplomacy. Discover strategies for expanding your expertise, seeking mentorship, and volunteering for projects to broaden your skill set. The course also guides you in building a home lab for hands-on practice and understanding the unique needs of different business verticals, from healthcare to retail. As you wrap up, you’ll receive expert tips on exam preparation, study habits, and maintaining your mental health, along with guidance on building a supportive peer community.

In this module, you’ll hear real stories from a help desk veteran, giving you insights into the challenges and experiences you might encounter in your own IT career. You’ll receive practical career advice and learn effective ways to gain hands-on experience, so you can overcome the common hurdle of being certified but lacking real-world practice. You’ll also get a summary of key points from the course, along with extra tips to help you on your journey.

What's included

23 videos4 assignments

23 videos Total 123 minutes

Module Introduction 1 minute
Learning objectives 4 minutes
Communications, conduct, caring, and commitment 1 minute
Awkward situations 10 minutes
Updating documentation 5 minutes
When to be loud and when to be quiet 12 minutes
Expanding your expertise 5 minutes
Building relationships and business allies 3 minutes
Horror stories from the field 11 minutes
Safety concerns 5 minutes
Learning objectives 4 minutes
Advancing your skillset 11 minutes
Volunteering for projects 4 minutes
Mentorship 5 minutes
Building a home lab 6 minutes
IT support across verticals and customer relevancy 5 minutes
Learning objectives 1 minute
Next steps for learning 4 minutes
Community of peers 5 minutes
Study habits 4 minutes
Exam preparation 7 minutes
Closing thoughts 5 minutes
Course Summary 5 minutes

4 assignments Total 120 minutes

Stories from a Helpdesk Veteran Quiz 30 minutes
Career Advice and Gaining Experience Quiz 30 minutes
Course Summary, Putting it all Together! Quiz 30 minutes
End of Course Assessment 30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Pearson

268 Courses 48,983 learners

Offered by

Pearson

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Frequently asked questions

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

Cisco Certified Support Technician IT Support 100-140 Unit10

Cisco Certified Support Technician IT Support 100-140 Unit10

What you'll learn

Skills you'll gain

Details to know

See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise

There is 1 module in this course