Marketing channels like social media and email help businesses reach customers and boost sales. This guide covers their purpose, evolution, examples, and tips for choosing the most effective channels to enhance customer experience and drive growth.
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Some of the most effective marketing channels used today include TikTok, YouTube, Instagram, SEO content, and word-of-mouth.
A marketing channel is any method a company uses to reach customers, for example, print, email, or social media.
Choose marketing channels by defining your goals, conducting a market and competitor analysis, and setting a budget for how many channels you can afford.
You can use a combination of various marketing channels to give your business the most reach possible.
Learn more about some effective marketing channels, what works on each one, and how you can start your multi-channel marketing strategy. If you’re ready to start building marketing skills, enroll in the Google Digital Marketing & E-commerce Professional Certificate, where you can learn the fundamentals of digital marketing, measure performance, and how to engage customers via multiple channels.
A marketing channel is a method, such as email or social media, of reaching your customer. Developing a strategy for which marketing channels you’ll use to connect with your audience can help you reach new markets, improve sales, and improve customer experience with your brand. Learn more about six different marketing channels you might consider including in your channel marketing strategy.
A marketing channel refers to one of several different tools, platforms, and touchpoints that businesses use to communicate with a market segment and guide them along a customer journey. Marketing channels can include digital channels like social media and websites, as well as offline channels like networking events and word of mouth.
When you develop a solid channel marketing strategy and optimize your methods on every channel, your business can benefit in several ways:
Reach new markets
Deliver value to potential customers
Build brand equity
Increase sales
Reduce the cost of doing business
Improve customer experience
Explore examples of marketing channels and the steps you can take to devise a strategy to reach your target market.
The examples below include offline and online channels, as well as opportunities for both paid and organic channel strategies. Review each one to draw inspiration and consider the possibilities for your business.
Social media marketing leverages the power of high-value content, such as instructional videos or inspirational quotes, to attract audiences. When you post content related to potential customers’ interests, you can catch their attention while they are engaged in regular social media activities like scrolling their feeds or messaging contacts on platforms such as Facebook, Twitter, and LinkedIn.
As a marketing channel, email offers the opportunity to deliver personalized messaging to subscribers’ inboxes, develop relationships with your audience, and convert them into customers. The emails you send can include educational material, product discounts, announcements of new offers or events, free gifts and coupons, or surveys and polls.
Depending on the features of your email system, you can usually measure the effectiveness of email campaigns with metrics such as open rate, click-through rate, and conversion rate. By segmenting your subscriber list and automating the delivery of multiple emails, you can lead subscribers along a customer journey without having to compose every single email manually.
You can use the web as a marketing channel in several ways, as explored below:
Consider a website as an online anchor and powerful marketing channel for your brand. When you are building a website and driving traffic to it, take time to optimize the site’s structure, design, content, and calls-to-action so that visitors are encouraged to subscribe or make a purchase.
Read more: What Is a UX Writer? Writing for the User
SEO content marketing refers to content that is optimized for search engines. Develop long-form content that satisfies an internet searcher’s intent (to find information about a topic or an answer to a question, for example). Once your SEO-friendly content shows up on a search engine results page (SERP), internet searchers can click on the page, consume the content, and learn more about your products and services.
SEO content marketing is usually considered organic, in that the quality, structure, relevance, and metadata of a piece of content can attract audiences online without the use of paid advertising.
Paid digital ads can help you scale your efforts beyond the reach of organic online marketing to reach new audiences. Digital ads can include search engine marketing (ads based on keywords that people are searching for online), display ads, native ads (showing audiences ads based on their online activity), and paid social media advertising (promoting posts designed to reach specific audiences).
Hosting live events such as classes, performances, or meet and greets can be a way to attract potential customers to your brand and entice them to future events or other products and services. Consider enhancing customer experience by stimulating the five senses with music, lighting, and refreshments, and making sure every interaction with event staff contributes to attendees’ enjoyment.
Word-of-mouth marketing refers to consumer-to-consumer communication around a brand or a product through things like recommendations, testimonials, and referrals.
As a form of social proof, these communications can be highly effective in driving sales, regardless of the type of business you operate. Consumers tend to emulate the behaviors and preferences of their peers and trust their endorsements of products and services.
Look for opportunities to leverage the satisfaction of loyal customers and turn them into brand ambassadors:
Ask for referrals and offer referral bonuses when new customers make a purchase.
Create an affiliate marketing program.
Make it easy and simple for customers to post their reviews online.
Traditional media such as print ads, billboards and signs, radio, and direct mail can still be effective even in the digital age, as they can reach audiences when they are not online. These media can also be effective in reaching audiences in a specific geographic location, and some forms, like direct mail, may have a longer shelf life as consumers save physical items for later use or share them with others.
With all the possibilities for channel marketing at your disposal, it’s important to choose the channels that align with your business goals. These tips can help you prioritize which channels to move forward with.
What do you want to achieve through marketing in the next quarter, six months, or year? Set goals that are specific and measurable for these three increments of time.
For example, maybe you want to add email marketing to your current marketing efforts. So you’d set up a lead magnet (a landing page with a lead capture form) and an email system like Mailchimp or Constant Contact. Then your goal might include getting a certain number of people to click on the landing page, a certain number of those people to actually subscribe, and a certain number of those people to buy products or services that you promote through your email sequences.
As part of a comprehensive business plan, conducting a market analysis can help you identify opportunities in your industry to reach a target market, including the marketing channels that are the best for your business.
Components of market analysis include industry research, competitive analysis, identifying gaps, researching a target market or niche market, identifying barriers to entry, and forecasting sales.
As part of the market analysis introduced in step two, investigating competing brands in depth through a competitor analysis can help you decide which marketing channels to use.
What are brands like yours doing to reach customers in your niche market?
What marketing channels are competitors currently not using?
What can you do to differentiate yourself from the competition and improve on their message and approach?
If you already have paying customers, it’s a great idea to glean wisdom from their feedback. If possible, set up a few interviews with loyal customers to discover the following:
How they discovered your products and services
What inspired them to make a purchase
Their favorite social media platforms
The kinds of events they’re likely to attend
How they search for information, and which sources of information they trust
If interviews are not feasible, create a few survey forms that customers can fill out quickly and easily.
You can carry out many marketing efforts for free or at a nominal cost. These might include posting organic content to social media, building SEO content on your site that ranks high in search engine results, and networking with potential customers at professional events. You may be ready to scale your efforts by setting up paid advertising, either through digital or traditional marketing channels.
Now it’s time to take into account the channels that are available to you and everything you’ve explored in steps one through five, and begin putting together your channel marketing strategy.
While one channel might strike you as the most appropriate, consider an omnichannel or multi-channel marketing approach to give your business the best chance of reaching audiences and turning them into paying customers.
Omnichannel marketing is marketing your business on two or more channels with the intent of increasing visibility and interacting with customers where they are likely to be. Omnichannel marketing has one main difference: It’s set up to be a seamless integration between and among channels so that customers can continue their journey with your brand without disruption.
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Watch on YouTube: Multi-Channel vs. Omni-Channel Marketing Explained
Hear from an expert: Career Advice: How to Become a Marketing Manager at Coursera
Study terms: Marketing Terms: A to Z Glossary | Coursera
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