Is this course suitable for managers or team leaders?

Yes, this course is highly beneficial for managers and team leaders. It provides critical insights into managing communication change, fostering workplace inclusivity, and developing strategic communication approaches to lead diverse teams more effectively.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Communication in the 21st Century Workplace

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Communication in the 21st Century Workplace

This course is part of Career Success Specialization

Instructor: Diane Spiegel

144,428 already enrolled

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

3,927 reviews

Beginner level

No prior experience required

Flexible schedule

1 week at 10 hours a week

Learn at your own pace

95%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

3,927 reviews

Beginner level

No prior experience required

Flexible schedule

1 week at 10 hours a week

Learn at your own pace

95%

Most learners liked this course

What you'll learn

Identify communication benefits across diverse work environments (in-person, virtual, hybrid).
Discuss effective techniques for communicating with a diverse workforce.
Differentiate communication preferences across five working generations.
Implement a flexing communication strategy for improved workplace team communication.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments

Taught in English

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This course is part of the Career Success Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Gain a foundational understanding of a subject or tool
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Earn a shareable career certificate

There are 4 modules in this course

The modern workplace is more diverse than ever, encompassing varied generations, cultures, and work environments (remote, hybrid, in-person). This course addresses the critical need for effective communication strategies in this dynamic landscape. You will learn to identify and adapt your communication style to enhance team productivity and build stronger connections with colleagues from all backgrounds.

This course is for professionals, managers, and team members looking to improve their communication skills in diverse business settings. By the end of this course, you will be able to: 1. Identify your own communication style and its impact on others. 2. Describe methods to increase effective communication in varied contexts. 3. Discuss how changing demographics affect workplace communication. 4. Differentiate between the five working generations and their communication preferences. 5. Identify communication benefits and challenges of different work environments. 6. Discuss effective techniques for communicating with a diverse workforce. 7. Implement a flexing communication strategy to better communicate with your workplace team. To be successful in this course, a basic understanding of workplace dynamics and a desire to improve communication skills are recommended. No specific software tools are required.

Welcome to Communication in the 21st Century Workplace! In this foundational module, you'll discover your unique communication style and preferences. Understanding how you 'show up' in the workplace is the first step to becoming a more effective communicator in our rapidly changing world. We'll explore how your energy, information intake, decision-making, and pace preferences shape your interactions. Through activities and knowledge checks, you'll reflect on individual styles and identify methods to enhance your communication. Focus on self-reflection to maximize your learning.

What's included

1 video10 readings1 assignment1 discussion prompt

1 video Total 3 minutes

Your Communication Preferences 3 minutes

10 readings Total 115 minutes

Welcome to Communication in the 21st Century Workplace 5 minutes
MBTI Style 10 minutes
MBTI Dimensions 5 minutes
MBTI Types 5 minutes
MBTI and Communication Styles 10 minutes
How Your Style “Shows Up” 10 minutes
Impact of Preferences 10 minutes
Workplace Communication Styles 5 minutes
Conclusion 5 minutes
Supplemental Resources 50 minutes

1 assignment Total 30 minutes

Module 1 Knowledge Check 30 minutes

1 discussion prompt Total 60 minutes

Activity 60 minutes

Welcome to this module! The 21st-century workplace is shaped by many factors, from technology to remote work and an increasingly diverse workforce. Here, you'll explore these communication change drivers, focusing on how changing demographics impact workplace communication. You'll learn to differentiate between working generations and identify communication benefits across various work environments. To succeed, consider how these global shifts affect your daily interactions.

What's included

1 video6 readings1 assignment1 discussion prompt

1 video Total 4 minutes

Managing Communication Change Drivers 4 minutes

6 readings Total 85 minutes

Technology: Methods of Communication 10 minutes
Remote and Hybrid Work Environments 10 minutes
Changing Demographics (Cultures/Languages/Practices) 15 minutes
Five Generations at Work 15 minutes
Conclusion 5 minutes
Supplemental Resources 30 minutes

1 assignment Total 30 minutes

Module 2 Knowledge Check 30 minutes

1 discussion prompt Total 30 minutes

Changing Demographics 30 minutes

In this module, you'll master the art of 'flexing communication' – tailoring your messages for clarity and impact. Building on your understanding of personal styles, you'll learn to adapt to others, fostering more effective communication and collaboration within your workplace team. Through discussion and knowledge checks, you'll implement a flexing communication strategy, recognize its benefits, and recall key improvement strategies. Practice adapting your messages to see immediate results.

What's included

1 video9 readings1 assignment1 discussion prompt

1 video Total 3 minutes

Flexing Communication 3 minutes

9 readings Total 70 minutes

Landing Your Messages 5 minutes
Use "I" Statements 5 minutes
Understand Other Points of View 5 minutes
Ask Thoughtful Questions 5 minutes
Five Ongoing Questions About Your Message 5 minutes
Benefits of Effective Flex Communication 5 minutes
Collaboration Strategies 10 minutes
Accommodation Without Sacrificing “You” 5 minutes
Supplemental Resources 25 minutes

1 assignment Total 30 minutes

Module 3 Knowledge Check 30 minutes

1 discussion prompt Total 30 minutes

Flexing Communication Strategies 30 minutes

Discover the A.B.I.D.E. model, a powerful framework for clear, flexible communication and collaboration in the 21st century. This module introduces five key behaviors designed to provide ongoing support and guidance for your workplace communication. You'll discuss how specific A.B.I.D.E. elements can improve your current team's communication. In our final knowledge check, you'll name each element and articulate how this model enhances overall communication. Apply these behaviors to transform your team interactions.

What's included

1 video8 readings1 assignment1 discussion prompt

1 video Total 4 minutes

A.B.I.D.E. 4 minutes

8 readings Total 85 minutes

Introduction 5 minutes
A - Agree on Goals and Success Outcomes 5 minutes
B - Build Trust Through Open Communications 10 minutes
I - Intentions: Set and Communicate Your Perspective and Purpose 15 minutes
D - Define Roles and Reporting Relationships 10 minutes
E - Empathy: Understand and Relate to the Feelings of Others 10 minutes
Conclusion 5 minutes
Supplemental Resources 25 minutes

1 assignment Total 30 minutes

Module 4 Knowledge Check 30 minutes

1 discussion prompt Total 30 minutes

Applying A.B.I.D.E. 30 minutes

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Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings

(759 ratings)

Diane Spiegel

University of California, Irvine

7 Courses 414,518 learners

Offered by

University of California, Irvine

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Reviewed on Oct 9, 2015

Good course. It will help both managers as well as direct reports to find a common interface for better communication, and more efficient business relationships.

Reviewed on Sep 12, 2021

Its an excellent course for understanding communication skills across hierarchy, intra departmental and outside department as well. Also it helps in understanding dealing with clients and executives.

Reviewed on May 2, 2016

I enjoyed this course. I used it for personal development. It gave great tools and information to think about as a middle manager and how to properly communicate with

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Frequently asked questions

Effective communication in the modern workplace involves adapting your style to diverse teams, understanding generational preferences, and leveraging digital tools for clarity. This course provides strategies to enhance your communication skills for improved collaboration and productivity.

Diversity significantly impacts communication by introducing varied perspectives, cultural norms, and preferences. This course teaches you to recognize these differences and implement inclusive communication strategies to build stronger connections across a diverse workforce.

You will gain essential communication skills such as identifying your own style, adapting to others' preferences, facilitating discussions, and implementing strategies for effective team communication in various work environments.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.