Learners will analyze business requirements, design relational databases, and build a complete Complaints Tracking System using SQL Server and VB.NET through a hands-on, end-to-end case study. By completing this course, learners will gain practical experience in database design, application development, complaint workflow management, reporting, and system testing.
Design and Build a Complaints Tracking System with SQL
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
7 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Design normalized relational databases in SQL Server to support a complete complaints tracking workflow.
Develop a VB.NET application connected to SQL Server for complaint registration, tracking, and reporting.
Build and evaluate an end-to-end database-driven system using real-world business and workflow logic.
Details to know
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Recently updated!
February 2026
Assessments
12 assignments
Taught in English
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There are 4 modules in this course
This module introduces learners to the Complaints Tracking System case study by explaining its business purpose, workflow, and core requirements. Learners explore how customer complaints are structured as data and how foundational database entities are identified and designed to support effective complaint management using SQL Server.
What's included
4 videos3 assignments
This module focuses on refining the database design by establishing relationships, enforcing referential integrity, and applying normalization principles. Learners then implement the finalized schema in SQL Server and prepare the project environment for application development using VB.NET.
What's included
4 videos3 assignments
In this module, learners develop the functional workflows of the Complaints Tracking System, including database connectivity, complaint registration, assignment logic, and status management. The emphasis is on building reliable application logic that supports real-world complaint processing.
What's included
4 videos3 assignments
This final module covers administrative features, complaint search and filtering, reporting, and system validation. Learners complete the case study by building role-based interfaces, generating analytical reports, and performing final testing to deliver a production-ready Complaints Tracking System.
What's included
4 videos3 assignments
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