Coursera

Hyperautomation with Salesforce Ecosystem

Coursera

Hyperautomation with Salesforce Ecosystem

Chandan Sharma

Instructor: Chandan Sharma

Gain insight into a topic and learn the fundamentals.
Advanced level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Advanced level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Architect comprehensive hyperautomation solutions using Salesforce Flow, MuleSoft, and Einstein AI capabilities

  • Evaluate and integrate intelligent document processing and RPA tools within Salesforce to automate complex business processes

  • Design governance frameworks and ROI measurement strategies for sustainable hyperautomation implementations at scale

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Recently updated!

February 2026

Assessments

1 assignment

Taught in English

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There are 3 modules in this course

This module establishes the strategic foundation for hyperautomation within the Salesforce ecosystem. Learners explore the hyperautomation maturity model, learn to assess organizational readiness, and design integration architectures that combine Flow, MuleSoft, and Einstein AI. The module emphasizes strategic thinking for consultants and architects who need to envision end-to-end automation landscapes.

What's included

5 videos2 readings1 peer review

This module moves from architecture to implementation, focusing on building intelligent automation solutions that combine Salesforce native capabilities with RPA and AI. Learners master Einstein AI features, understand when to deploy RPA vs. native automation, and implement intelligent document processing workflows that demonstrate true hyperautomation value.

What's included

4 videos1 reading1 peer review

This module addresses the critical success factors for sustainable hyperautomation: governance frameworks, change management strategies, performance measurement, and scaling automation across the enterprise. Learners develop consulting skills for managing organizational transformation, establishing centers of excellence, and ensuring long-term automation value realization.

What's included

6 videos1 reading1 assignment2 peer reviews

Instructor

Chandan Sharma
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