Industrial Relations: Fostering Workplace Climate

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Industrial Relations: Fostering Workplace Climate

Instructors: Hector Sandoval

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1 module

Gain insight into a topic and learn the fundamentals.

34 reviews

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

34 reviews

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Understand the Background and Relevance of Industrial Relations in the Workplace
Apply Communication and Conflict Resolution Skills to Enhance Workplace Climate
Implement Principles of Effective Collaboration to Support Employee Engagement

Skills you'll gain

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Assessments

1 assignment

Taught in English

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There is 1 module in this course

Industrial Relations have evolved into a blend of legal frameworks, principles, and behaviors aimed at fostering a positive workplace climate. This course equips leaders and managers with the skills and knowledge necessary to create and support a workplace culture that emphasizes employee rights, effective communication, collaboration, and conflict resolution. Participants will learn about the role of Industrial Relations, workplace laws, and strategies to enhance workplace climate, employee engagement, and satisfaction.

This course is designed for team leaders, supervisors, managers, HR professionals, labor relations specialists, and learning and development practitioners. It caters to both beginners and intermediates in the field, providing foundational knowledge and practical skills for improving workplace relationships. To ensure success in this course, participants should have front-line supervisory and managerial skills, including effective communication, feedback delivery, employee performance management, and conflict resolution.

Industrial Relations have evolved from a set of legal frameworks, principles and actions to ensure compliance, to a more nuanced combination of skills, competencies and behaviors. Leaders and Managers face a variety of challenges and opportunities to create, and support, a workplace climate that emphasizes the recognition of basic rights and conditions, as well as the practice of effective communication, collaboration and conflict resolution. The course provides key concepts defining the role of Industrial Relations, basic laws applied to the workplace, as well as different actions, techniques and strategies aimed at improving workplace climate, employee collaboration, engagement and satisfaction.

What's included

15 videos5 readings1 assignment

15 videos Total 75 minutes

Introduction and Welcome 2 minutes
What are Industrial Relations and Why do they matter? 3 minutes
Stakeholders in Industrial Relations 5 minutes
Workplace Regulations & Key Legal Frameworks 5 minutes
The Basic Employee Rights and Protections 5 minutes
The First 6: Common Workplace Disputes 5 minutes
The Next 6: Common Workplace Disputes 5 minutes
Resolving Workplace Related Conflict (Part 1) 4 minutes
Resolving Workplace Related Conflict (Part 2) 4 minutes
The Importance of Communication 7 minutes
Communication Styles 7 minutes
Active Listening and Conflict Resolution 7 minutes
Collaborating in the Modern Workplace 6 minutes
Employee Engagement and Satisfaction 5 minutes
Three Key Strategies to Improve Engagement and Satisfaction 4 minutes

5 readings Total 50 minutes

Welcome to the Course: Lesson Overview 10 minutes
What are Industrial Relations? Definition, Nature, Concept, Significance 10 minutes
Managing Workplace Conflict 10 minutes
Coaching Through Conflict: Effective Communication Strategies 10 minutes
Workplace Collaboration: The "Secret Sauce" to Higher Retention & Better Business Outcomes 10 minutes

1 assignment Total 60 minutes

Final Assessment 60 minutes

Instructors

Instructor ratings

(10 ratings)

Hector Sandoval

Coursera

11 Courses 137,793 learners

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Reviewed on Jan 20, 2025

I like learning about the approaches of fostering workplace climate no matter the industry there should be a baseline of approach in building culture in the workspace.

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