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Cisco Certified Support Technician IT Support 100-140 Unit 6

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Cisco Certified Support Technician IT Support 100-140 Unit 6

This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization

Instructor: Pearson

Included with

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1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Understand and configure networking fundamentals, including LAN, WAN, WLAN, IPv4, and IPv6.
Manage users, resources, and permissions using directory services, group policies, and cloud platforms.
Implement security best practices, including password management and multi-factor authentication.
Troubleshoot network connectivity and verify configurations using essential commands and diagnostic tools.

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

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Build your subject-matter expertise

This course is part of the Cisco Certified Support Technician IT Support - 100-140 Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There is 1 module in this course

This course provides a thorough foundation in networking concepts, including LAN, WAN, WLAN, and both IPv4 and IPv6 addressing. You’ll master the setup and management of network devices, firewalls, DNS, and DHCP, ensuring seamless connectivity and robust security for any environment. The course also covers user and resource management, teaching you how to implement directory services like Active Directory and cloud platforms, configure group policies, and manage shared drives and cloud storage. You’ll gain practical skills in password management, multi-factor authentication, and verifying permissions to safeguard sensitive data. Hands-on lessons guide you through troubleshooting connectivity issues using essential commands and tools across Windows and Mac systems. By the end of this module, you’ll be equipped to support users, secure networks, and manage resources with confidence.

In this module, you’ll learn about general connectivity and network-based resources, including what a network is and how to connect to one. You’ll explore the fundamentals of network operations and discover the benefits of connecting computers to a network. You’ll also dive into IP version 6, understanding how devices are identified on a network and how to verify connectivity. These concepts will help you design and manage networks of any size with confidence.

What's included

39 videos3 assignments

39 videos Total 209 minutes

Module Introduction 1 minute
Learning objectives 3 minutes
Managing user connectivity, policies and resources 12 minutes
Understanding common directory services such as Active Directory (AD) & cloud management 14 minutes
Introduction to Entra-ID and Azure Active Directory 5 minutes
Introduction to AWS Identity (IAM) 8 minutes
What is Multi-Factor Authentication? Why do we need it? 6 minutes
Mapping shared drives and accessing cloud storage 6 minutes
Updating group policies 4 minutes
Password management 7 minutes
Verifying security and distribution group membership and permissions 7 minutes
Learning objectives 3 minutes
Introduction to networking, addressing and security 3 minutes
Local Area Networks (LAN) and Wide Area Networks (WAN) 4 minutes
Wireless Local Area Networks (WLAN) 1 minute
Wireless SSID concepts 4 minutes
IPv4 address basics 6 minutes
Understanding IPv4 address ranges 9 minutes
What is a subnet mask? 4 minutes
To The Default Gateway, and BEYOND! 3 minutes
Firewall use cases and placement 6 minutes
IP services and address management 6 minutes
Domain Name System (DNS) 4 minutes
Dynamic Host Configuration Protocol (DHCP) 9 minutes
Learning objectives 2 minutes
What is IPv6? 5 minutes
Introduction to IPV6 addressing 3 minutes
IPv6 addressing types 6 minutes
DHCPv6 6 minutes
Importance of commands to verify connectivity 7 minutes
ipconfig and ifconfig commands 6 minutes
ping command 6 minutes
Using the ping command 7 minutes
traceroute and tracert commands 9 minutes
nslookup command 4 minutes
netstat command 7 minutes
ping6 command 2 minutes
traceroute6 command 2 minutes
iproute2 (ip addr and ss) commands 3 minutes

3 assignments Total 90 minutes

General Connectivity and Network-based Resources Quiz 30 minutes
Network Operations and Fundamentals Quiz 30 minutes
Ipv6 Fundamentals and Verification of Connectivity Quiz 30 minutes

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Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Pearson

268 Courses 48,983 learners

Offered by

Pearson

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Frequently asked questions

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

Cisco Certified Support Technician IT Support 100-140 Unit 6

Cisco Certified Support Technician IT Support 100-140 Unit 6

What you'll learn

Skills you'll gain

Tools you'll learn

Details to know

See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise

There is 1 module in this course