Quality and Safety in Ambulatory Healthcare Management

Grow your skills with Coursera Plus for $239/year (usually $399). Save now.

Quality and Safety in Ambulatory Healthcare Management

This course is part of Johns Hopkins Medical Office Manager Professional Certificate

Instructors: Michelle J. Campbell

3,996 already enrolled

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

30 reviews

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

30 reviews

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Skills you'll gain

Tools you'll learn

Healthcare Project Management

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments¹

AI Graded see disclaimer

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your Healthcare Management expertise

This course is part of the Johns Hopkins Medical Office Manager Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Johns Hopkins University

There are 4 modules in this course

Welcome to the Quality and Safety in Ambulatory Healthcare Management course! This comprehensive 4-week course provides you with the knowledge and skills needed to effectively manage quality and safety initiatives within ambulatory healthcare settings. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

Quality and safety are paramount in healthcare. This course delves into quality systems in healthcare, such as CMS/MIPPS vs. NCQA and HEDIS, safety and risk management, developing quality and safety programs, promoting a culture of safety, performance improvement, and project management. You will learn how to implement and maintain high-quality and safe healthcare practices. It will also introduce various regulatory bodies like CMS and Joint Commission. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start your journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management. There are no specific prerequisites for this program. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start yourJoin us on this learning journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management.

In this module, you will explore various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. You will gain an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance.

What's included

9 videos1 assignment

9 videos Total 29 minutes

Introduction to Quality Systems in Healthcare 4 minutes
Quality Pay for Performance Programs in Healthcare 3 minutes
Quality Metrics for Healthcare Effectiveness 5 minutes
Quality and the Patient Experience 2 minutes
Ambulatory Quality Improvement Framework 2 minutes
Ensuring Quality Through Outreach 3 minutes
Ensuring Quality Through In-Reach 2 minutes
Quality Improvement Facilitation 3 minutes
Local Engagement, Accountability, and Incentives 3 minutes

1 assignment Total 60 minutes

Module 1 Quiz 60 minutes

This module focuses on safety and risk management practices in ambulatory healthcare settings. You will examine strategies for identifying and managing potential risks, hazards, and adverse events. We will explore techniques for establishing proactive safety measures, such as error prevention and patient safety protocols. You will also gain insights into incident reporting and investigation procedures.

What's included

9 videos1 assignment1 discussion prompt

9 videos Total 78 minutes

Patient Safety Background 7 minutes
Risk Management Background 8 minutes
Identifying Patient Safety Events 10 minutes
Patient Safety Event Reporting Systems 10 minutes
Patient Safety Event Investigation 11 minutes
Developing a Systems Approach 10 minutes
Methods to Mitigate Patient Safety Risks and Hazards 7 minutes
Tools for Event Investigations 11 minutes
Implementing Proactive Safety Measures 4 minutes

1 assignment Total 60 minutes

Module 2 Quiz 60 minutes

1 discussion prompt Total 10 minutes

Identifying Safety Events 10 minutes

In this module, you will learn how to develop effective quality and safety programs in ambulatory healthcare settings. We will explore established frameworks, such as Comprehensive Unit-based Safety Programs (CUSP), and delve into methodologies for conducting root cause analyses and implementing improvement initiatives. You will learn how to engage stakeholders, define performance improvement goals, and establish processes for monitoring progress.

What's included

15 videos1 assignment

15 videos Total 132 minutes

Developing Quality and Safety Programs 11 minutes
Let's Explore CUSP 7 minutes
Understanding the Science of Safety, Part 1 12 minutes
Understanding the Science of Safety, Part 2 9 minutes
Understanding the Science of Safety, Part 3 10 minutes
Building the CUSP Team, Part 1 9 minutes
Building the CUSP Team, Part 2 13 minutes
CUSP At Work: Insights from the Team 4 minutes
Identifying Safety Concerns, Part 1 7 minutes
Identifying Safety Concerns, Part 2 9 minutes
Identifying Safety Concerns, Part 3 9 minutes
Monitoring and Evaluating Effectiveness 10 minutes
CUSP At Work: Insights from the Team 4 minutes
Implementing Solutions 9 minutes
CUSP At Work: Insights from the Team 10 minutes

1 assignment Total 60 minutes

Module 3 Quiz 60 minutes

The final module of the course focuses on promoting a culture of safety within ambulatory healthcare organizations. You will gain insights into strategies for fostering a culture that prioritizes safety and encourages reporting of near-misses and errors. Additionally, we will explore performance improvement methodologies, such as identifying key performance indicators (KPIs) and implementing continuous quality improvement (CQI) practices. Lastly, you will gain an understanding of project management principles and their application in quality and safety initiatives.

What's included

10 videos1 peer review

10 videos Total 52 minutes

Practical Approaches to Performance Improvement 3 minutes
Lean for Healthcare: Introduction and Value Stream Mapping 5 minutes
Lean for Healthcare: Standard Work 8 minutes
Lean for Healthcare: 5S 4 minutes
Six Sigma 6 minutes
Six Sigma Tools and Techniques: Part 1 5 minutes
Six Sigma Tools and Techniques: Part 2 5 minutes
Key Performance Indicators 4 minutes
Goal Setting 6 minutes
Model for Improvement and the PDSA Cycle 6 minutes

1 peer review Total 90 minutes

A3 Problem Solving in Ambulatory Care 90 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Instructor ratings

(9 ratings)

Michelle J. Campbell

Johns Hopkins University

6 Courses 32,080 learners

Offered by

Johns Hopkins University

Explore more from Healthcare Management

Johns Hopkins University
Introduction to Ambulatory Healthcare Management
Course
Johns Hopkins University
Healthcare Delivery for Medical Practice Managers
Course
Johns Hopkins University
Data and Electronic Health Records
Course
Lecturio
Healthcare Organizations
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Learn more

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Explore degrees

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Learn more

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.