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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,831 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

JS

Mar 6, 2016

very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

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576 - 600 of 647 Reviews for Introduction to Operations Management

By PETER G

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Mar 12, 2019

I was not impressed with course up to about week three. Then the light went on and I understood the layout of the curriculum Good course with a lot of intense calculation required.

By Alex M

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Oct 20, 2017

A very academic course that turns intuitive concepts inside out, with little perceived benefit. The course would benefit from more applied examples with clear added value.

By Ashish V

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Mar 27, 2017

The presentation and course material is of minimal use. It should be more descriptive so that we can review the subject at a later time after completing the course.

By Vasanth P

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Dec 27, 2019

This is the most difficult course in the entire Wharton fundamentals, i struggled a lot with this. You need to understand the formulate and keep practicing.

By Philipp R

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May 22, 2018

Interesting course material, but the slides and presentation could be more clear. Exam questions are not always stated precisely.

By Francisca E

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Apr 19, 2021

Professor spoke too fast, not always clear, many students had same consistent questions about quizzes, examples and tests

By Marlowe D

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Mar 4, 2017

This course is fairly informative but it take much longer than advertised unless you have a background in operations.

By Muhammad A A M

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Jul 28, 2021

The way instructor gets into the numerical solutions is not that great to understand. It should be in gradual pace.

By Philip R

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Jul 4, 2017

Decent material and very sincere instructor, but somewhat dry and not as vividly applied as would be possible

By Xinhua L

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Jul 22, 2018

some concepts are not very clear and exam questions are not reflecting the concepts taught in the course

By Mukil V N

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Jul 5, 2020

The test taking instructions needs to be more specific. This was a big pain. The lessons are good.

By Luciano B T

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Aug 14, 2023

I had completed weeks 1, 2 and 3 and then the program was updated and I had to re-do everything.

By Angelene M S V

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Aug 31, 2016

A pretty hard course with a very fast paced mode of learning. Still useful and challenging!

By Duong B N

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Apr 21, 2016

Plz help to make knowledge as short and simple as they can be for the learner.

By Henry M

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Jun 23, 2016

Goes through the material somewhat quickly. Could have done more with week 1

By Rajarajeshwari S

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Jun 28, 2016

Need more sample problems to understand the concepts better.

By ABHISEK D

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Mar 26, 2016

This is not upto the standard of Wharton, I believe.

By DJ R T

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Nov 5, 2017

Formatting of answers during quizzes wasn’t clear.

By Stephanie P

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Dec 12, 2020

Course material not user friendly.

By Antonio D

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Jul 25, 2021

Some examples have wrong results.

By Siddharth B

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Aug 20, 2023

assessment grading was very poor

By Kunsoth N

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Sep 1, 2024

very good

By Asmaa N

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May 31, 2025

useful

By yury y s

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Oct 30, 2023

bueno